Remote maintenance needn't be complex or costly
16 July 2020
To avoid flying service technicians and engineers halfway around the world, OEMs are increasingly relying on remote maintenance. Here, remote maintenance specialist Andreas Hager walks us through the process of deploying B&R's Secure Remote Maintenance solution.
The market for industrial manufacturing technology is a global one. Modern communication and transportation make it possible to sell machines and plants to customers in all corners of the world. The task of maintaining those assets, however, can be a daunting challenge.
Machine builders have tended to shy away from remote maintenance solutions in the past. Why is that?
Andreas Hager: Remote maintenance has a reputation for being quite complex in terms of the resources and technical know-how it takes to set up the necessary routing, firewalls and VPN tunnelling. On top of that, many companies are concerned about the security of sensitive machine data being sent over the Internet.
What can be done to address these issues?
Andreas Hager: We've created a solution that is remarkably easy to deploy, while at the same time providing the necessary security. The hardware and software involved can be combined and scaled freely and tailored to each user's unique situation. In a few simple steps, the remote maintenance solution is up and running – and they can connect to their plants and machinery from any PC, smartphone or tablet.
What does a user need in order to implement a remote maintenance solution?
Andreas Hager: What we offer is an easy-to-use complete solution. Of course, assets in the field can be retrofitted with Secure Remote Maintenance at any time. All they need to do is order the necessary components, and after a quick setup they have the access they need from anywhere in the world, whether in their office or on the go.
Secure your solution today.
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